Warranty

Warranty and Returns

WE ARE HERE TO HELP!.
WARRANTIES COME FROM THE MANUFACTURER NOT FROM VELOZ, HOWEVER WE WILL DO OUR BEST TO MANAGE THIS FOR YOU.

WHAT IS COVERED?

All manufacturing faults
Your item will be repaired or replaced (if repair is not possible) if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:

1,- Motor faults

2.- Boards or Computer Control faults

3.- Battery faults

4.- Frame (2 years)

WHAT IS NOT COVERED

Warranty will not apply in the next situations:

1.- When the warranty period has expired

2.- Failing to maintain or perform schedule servicing (6 months free service)

3.- When the serial label is altered or removed

4.- When the product or any of its components have been opened, altered or modified

5.- Wear-and-tear damage of vulnerable components such as wheels, tyres, lights. consumables or battery lifespan

6.- Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage

7.- Damage caused by water. Most of our items have some level of proofing against dust and wet conditions, but they are NOT water-proof.

8.- Damage caused by overloading, over the designed maximum load

9.- Limited warranty of 3 months for commercial use.

***I READ THE INFORMATION AND MY PROBLEM IS NOT A WARRANTY ISSUE, I WANT TO BOOK A SERVICE: Click Here