Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your items are unopened in original packaging or have never been used.

To start a return, you can contact us at contact@velozelectric.com.au . Please note that returns will need to be sent to the following address: 91 Princes Hwy, St Peters NSW 2044, Australia

Veloz Electric covers its products by a 2-year warranty against manufacturer faults of the frame and with a 1-year warranty against manufacturer faults of the electric parts. Guarantee terms apply.

You can always contact us for any return questions at contact@velozelectric.com.au

We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.

Return Guidelines:

Products must be returned within 30 days from the date of delivery.

The item must be in its original condition, unused, and in the original packaging.

A valid proof of purchase is required for all returns.

RETURN METHOD:

Your option to send us your return: In store

Restocking Fee:

We do not charge any restocking fees for returned products. There is no additional cost for returning items.

Refund Processing Time:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 7 business days after we receive the returned product. So, refund processing time is 7 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we approved your return, please contact us at contact@velozelectric.com.au

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at contact@velozelectric.com.au . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

Contact Info:

Veloz Electric

Address: 91 Princes Hwy, St Peters NSW 2044, Australia

Phone Number: +61 1800 942 982

Email: contact@velozelectric.com.au

Business Hours: Monday - Friday 9:00 A.M. to 6:00 P.M (AEST)