Refund Policy

Veloz offers a 2-year warranty for its products against manufacturer faults of the frame and a 1-year warranty against manufacturer faults of the electric parts, subject to guarantee terms. If for any reason you are not satisfied with your purchase, you can return it within 7 days provided the vehicle is in its original packaging, shows no signs of usage, and you are responsible for all shipping costs. Please note that gift cards and downloadable software products are non-refundable.

To complete your return, you must provide a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Please note that damage or failure due to misuse, failure to service or maintain the product, natural disasters, wear and tear from general use over time, costs and labor charges to install replacement parts, and shipping costs to return products or parts to us are not covered by our warranty.

If you encounter a warranty problem, please contact a member of our team to assist with diagnosing the problem. If a manufacturer's fault is established, we will ship out the replacement part. If the fault requires a technician to diagnose, repair or install components, we will direct you to one of our dealers, a local bike store or technician for further attention.

If you need a replacement part, please contact our support team for a quote. We carry most parts on our products, and they will be available via our website for streamlined ordering in the near future.

If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that sale items cannot be refunded.

If you need to exchange an item due to defects or damages, please email us at and send the item to 22a/42 McArthurs Road, Altona North 3, Australia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver.

To return your product, please mail it to 22a/42 McArthurs Road, Altona North 3, Australia. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We suggest using a trackable shipping service or purchasing shipping insurance for items over $75. The time it may take for your exchanged product to reach you may vary depending on where you live.

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